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Deskside Field Engineer (on - Site)
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$32,900 - $79,500 a year
Full-time
- About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers.
- Manages all activities related to the staffing and operation of a deskside support team
- Plans, prioritizes, and schedules deskside support activities to ensure continuity of service
- Ensure that deskside support staff use and maintain problem management databases or other help desk software so that deskside support activities and performance can be monitored
- Develop problem-solving guidelines, checklists, or other materials to assist deskside support staff in responding to user problems that are recurring or routine
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