Upvote
Downvote
Desk Side Support Engineer Level 2
Share Job
- Suggest Revision
Full-time
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Microsoft Office & Office 365 applications
- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
Active Job
Updated 5 days agoSimilar Job
Relevance
Active