Resorts World Las Vegas

The Poker Dealer (Seasonal) is responsible for guest service in table games and poker.. This includes welcoming guests to the poker room and to Resorts World, assuring accuracy while dealing to multiple patrons, assisting guests with various needs and supporting efforts to promote game play.. Everyone works in EVS If there is trash on the floor, it is your responsibility to pick it up.. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.. At least one year of professional experience as a Poker Dealer.

seasonal

Overview: The Poker Dealer (Seasonal) is responsible for guest service in table games and poker. This includes welcoming guests to the poker room and to Resorts World, assuring accuracy while dealing to multiple patrons, assisting guests with various needs and supporting efforts to promote game play. Key responsibility is to accurately deal to Resorts World guests while providing outstanding guest service and creating an atmosphere that contributes to the guest experience. Job Duties: Core Job Responsibilities: At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. <ul><li>Everyone is an Ambassador No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.</li><li>Everyone works in Safety If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.</li><li>Everyone works in Security If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.</li><li>Everyone works in EVS If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.</li><li>Everyone works in Guest Experience If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.</li></ul> Primary Job Duties: Includes, but is not limited to:<ul><li>Deal professionally and accurately while providing excellent guest service. </li><li>Maintain the integrity of the game by remaining attentive and monitoring the moves of all players. </li><li>Adhere to all departmental policies and procedures.</li><li>Handle transactions appropriately and ensures proper documentation for all gaming transactions. </li><li>Maintain a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience. </li><li>Ensure efficient operations and maintains the speed of the games by continually moving the action as necessary. </li><li>Greet and welcome guests, establish rapport, and promote and maintain the highest level of customer service to all guests. </li><li>Remain calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and acting quickly to resolve them. </li><li>Notify supervisor immediately of all mistakes or claims, as well as all unusual events, circumstances, missing items, or alleged theft, and makes resolution only at the direction of the supervisor.</li><li>Ensure that required licensing is maintained & updated.</li><li>Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.</li><li>Other duties as assigned.</li></ul> Qualifications: Required:<ul><li>At least one year of professional experience as a Poker Dealer.</li><li>Working knowledge of Microsoft Applications.</li><li>Ability to work varied shifts, including nights, weekends and holidays.</li><li>Ability to effectively communicate in English. </li><li>Polished appearance and demeanor. </li><li>Excellent customer service skills. </li><li>Ability to obtain & maintain full knowledge and understanding of company and department rules, regulations, policies and procedures. </li><li>At least 21 years of age.</li></ul> Preferred:<ul><li>Previous experience working in a large, luxury resort setting.</li></ul>

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