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DataCenter Tier 2 Service Desk Shift Lead - Security Clearance Required
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Full-time
- Responsibilities Peraton is seeking a Tier 2 Service Desk Shift Lead to work onsite in Kansas City, Missouri.
- We are seeking a Shift Lead for the Tier 2 Service Desk to: Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.
- Responsibilities include: NIGHT SHIFT Providing leadership and technical expertise to support operations of 24x7 Tier 2 Service Desk supporting System Administrators with hosting in the USMC enterprise application hosting environments; Peer leader in operation of 5-person shift Execution of Data Center Service Desk processes, functions, activities and tasks.
- Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure Monitoring, managing and triaging datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
- Maintaining knowledge and communicate status of the datacenter environments including providing reporting and updates as needed Support training and development of more junior staff on datacenter-specific technologies and processes Work includes weekend shifts and possible surge requirements.
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