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Customization Service Coordinator
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- Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams.
- In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver creating a community for both sports fans and fashion lovers.
- Provide service and support for our stores and ecommerce customization programs, digitizing processes, while utilizing Shopify back-office operations and associated embroidery software, and the relevant knowledge and communication for our stores and ecommerce customers and Corporate Office Departments involved through accurate and consistent processes and programs.
- Manage and coordinate all Digitizing Requests, Design Proofs, Production Orders, and Product Requests by means of accurate communication, an efficient process, and prioritizing to meet the demands of the business through Shopify back office and other associated software.
- Partner with the Production, Blank merchandise team, Inventory Control, Loss Prevention, and Customer Care to plan and execute accurate communication and follow through within all procedures, including integration with embroidery software where applicable.
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