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Customer Technical Support Specialist - Remote
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- Customer Technical Support Specialist - Remote
- Responds timely and satisfactory to resolve customer inbound calls and on-line contacts in support all pump models
- Occasionally makes offers chat support and outbound calls through the same support line.
- Consistently meets or exceeds Tandem Diabetes Care Customer Technical Support metrics for the role of Customer Technical Support Specialist which include quality/accuracy, call monitoring, and schedule adherence requirements.
- Familiar with the following subjects: driver installation process, USB device communication, computer and internet security settings, server configuration and communication.
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