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Customer Support Supervisor
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- Overseeing the ACD line Talkdesk to ensure proper coverage including providing overall CFS (Customer Financial Services) system support.
- Responsible for supervising two CFS customer support staff members to ensure quality service is provided to customers.
- Responsible for providing support and overseeing the CFS ACD line/Talkdesk to ensure overall proper coverage is available.
- Responsible for working with the CAP Talkdesk user group to provide overall system support and updates to the CFS group.
- Responsible for monitoring CFS Salesforce work queue to ensure timely assignment, response and closure is provided within CFS.
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