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Customer Support Specialist (Desktop Support) 2 Locations
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- Document all troubleshooting, resolution and escalation steps into the Fresh Service IT Ticketing System
- Responsible for the ongoing support of Windows PCs, mobile devices (iOS and Android), and printers; using tools such as SCCM, MDM, Active Directory, and Group Policy.
- Intermediate skill level - Windows 10 Operating System.
- Intermediate understanding of computer networks (LAN, WAN, and computer networking).
- MS Configuration Manager or similar - asset management & imaging
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