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Customer Support Representative
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Full-time
- Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine.
- Our work is inspired by our members’ journeys and our actions are focused on impact and results.
- As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner.
- Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform.
- Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
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