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Customer Support Manager
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- Customer Support Manager
- The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Based in San Francisco and Houston, Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, and Khosla Ventures.
- You have experience leading a small (but mighty) customer service team, both with in-house employees and agents through a vendor, and like to forge the best path for growth.
- This is a new branch-off team at Homebase and we need someone who has experience managing customer support teams that support small businesses with SaaS software via phone, email, and chat.
- Determine best way to scale Customer Support for our customers using payroll, be that with more in-house team members, or through a partner
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