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Customer Support Engineer
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- Job Title: Customer Support Engineer
- Providing Tier I level support of Ricoh products and services, including but not limited to: Operating system functionality Software installation and troubleshooting VoIP configuration and support E-mail configuration and support Mobile Device Management Malware/virus detection and removal Workstation and peripheral diagnostics and support Single user network access and troubleshooting
- Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
- Microsoft Certification (MTA/MCSA) is a plus
- Previous experience with ACDs/IVRs and Case Management systems a plus
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