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Customer Support Assistant
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Full-time
- Serve as the initial point of contact for incoming Job Center traffic on behalf of UMOS and co-located partner agencies.
- Understand and respond clearly to Job Center and agency staff, and visitor requests, by phone or in-person, with diplomacy and professionalism in a timely fashion; work to diffuse angry customers, communicating effectively to resolve issues.
- Provide all mail services for Job Center personnel, including receiving and date-stamping incoming faxes and mail, distributing faxes and mail to staff, and posting outgoing mail.
- Maintain and update Job Center staff and partner agency phone directory at all times.
- Maintain Job Center conference and meeting room schedules ensuring they are current and up to date; respond timely to room reservation requests from staff, management, and partner agencies.
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Updated 28 days agoSimilar Job
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