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Customer Support Analyst II
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- As a member of a diverse team, the Customer Support Analyst supports end-user installations and migrations to Avaya Aura from Avaya CS1000 in a large-scale enterprise solution.
- Provide software support for integrated Avaya Aura Communication solutions utilizing Communications Manager, Systems Manager, Session Manager, Voicemail in a SIP environment
- Programming, implementation, and professional services support on Avaya Aura Communication Manager.
- Expand Aura features including stations, trunking, ARS, AAR, UDP, CORs, COS, Hunt groups, coverage paths, VDNs, vectors, announcements, and all other associated system features
- Provisioning of new phones, users, mailboxes, E911 utilizing the following: System Manager, Communication Manager, Session Manager, and IX Messaging
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