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Customer Support Agent
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$25 - $28 an hour
Full-time
- Over 20,000 schools and 10 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified – email, text, voice, web, app, social – to the ways they can interact with schools – forms, sign ups, payments, RSVPs, language translations, chat and more.
- We just celebrated our 13th anniversary and are excited to continue advancing K-12 communications equity with our intuitive and easy-to-use platform so districts and schools can connect with all parents and guardians.
- A ParentSquare Customer Support Agent will have customer service and empathy in their DNA. You’re someone who is able to solve tickets quickly and efficiently without ever sacrificing the customer experience and will work on behalf of our customers with a passion for helping and going the extra mile.
- Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc)
- Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus)
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