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Customer Success Specialty Program, Senior Manager
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Full-time
- The Customer Success Specialty Program Senior Manager is responsible for driving performance laterally throughout the organization via knowledge dissemination, specialty advocacy, and specialty performance tracking.
- They will achieve this by partnering with the Product Strategy Specialty Market Leads, and others, to create a thread of excellence between Product, Marketing, Sales, Onboarding, TES, Customer Care, CaTS, and across all three Customer Success service tiers specific to their specialty (e.g., Women’s Health, BH, Urgent Care, FQHC, ASC, Ortho).
- Facilitate information exchange between Customer Success Managers (CSM) and service tier teams.
- Work with your team to partner with product leaders and high-level executives to influence their product strategy and shape the vision of athenahealth products.
- Assist in executing the go-to-market strategy for new product launches, including coordination of client engagement, feedback, and contracting.
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