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Customer Success Partner - Advisor
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$93,392 a year
Full-time
- Support assigned customers to establish their own customer success practice to utilize best practices, monitor adoption, and collect feedback to continuously improve processes and tools to ensure Customer Success.
- Establish a sustainable Customer Success practice that drives cloud subscription adoption, renewals, and the expansion of SAPs footprint.
- Stay knowledgeable on customers’ industry, business strategy and market conditions/climate.
- The company will also accept a Master’s degree or foreign equivalent in Business Administration, Computer Science, Engineering, or a related field.
- Work Experience: Prior experience, internship or academic coursework to include each of the following: • SAP Enterprise Resource Planning (ERP) including integration and SAP HANA Platform; • SAP S/4HANA Private and Public Cloud solutions; • Drive RISE Adoption Framework for SAP S/4HANA Private and Public Cloud customers; • Secure early renewals, replacements, and upsells on Cloud Subscriptions; and • Renewal forecasting and customer churn prevention analysis.
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