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Customer Success Operations Manager
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$90,000 - $100,000 a year
Full-time
- As Customer Operations Manager (COM), you play a crucial role in ensuring our customers achieve success with Pearson’s WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness.
- Your focus will be creating strategic programs that accelerate customer adoption of our products, tracking their success, and managing the operational needs of the Customer Success team while contributing to a culture of operational excellence.
- Ongoing communication, enablement, and governance of existing and new processes that impact CS organization, customers, and cross-functional partners (sales, product, marketing, finance)
- Continuously improve existing low and high touch motions, journeys, and calls to action based on customer segment.
- Manage our Customer Success Platform, including data management, building playbooks, dashboards, and training material.
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