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Customer Success Manager, Government
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$95,200 - $135,200 a year
Full-time
- The Customer Success Manager (CSM) - Government will leverage current contracts and grow revenue through customer success activities such as training customers, communicating the value of our data, examining customer data utilization and identifying gaps in coverage, removing barriers through information, data and analytics, and influencing as a subject matter expert and trusted advisor.
- In this role, the CSM will work with the State Account Executive(s) to target specific areas of opportunity for growth through utilization of our products and services.
- The CSM serves as a subject matter expert (SME) for our products (data/delivery mechanisms) and works with EWS project managers to plan and execute the rollout of our technology.
- The CSM is an extension of the professional services teams that support deployments from our centers of excellence.
- Technical Troubleshooting : The CSM helps to raise any client concerns with technical/system related issues as well as usability.
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