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Customer Success Manager
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Full-time
- Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs.
- This is an ongoing customer relationship management role - focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle.
- Continually capture and monitor customer business drivers to ensure optimal solutions and further client engagement with SpyCloud products/services
- Inform and report account status up to VP, Customer Success
- Must be proficient in both oral and written communication and able to tailor message format and content to specific audience(s)
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