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Customer Success Manager
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- Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships.
- Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts.
- As a Tonic Customer Success Manager, you will create strategic customer success plans for each customer, identifying areas to improve the use of Tonic, and uncovering new uses for our product to expand accounts.
- Follow, manage and mold our customer journey while working closely with Sales, Customer Success, and Product to ensure an exemplary customer experience
- Monitor product utilization and account health, turning every user into a champion
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