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Customer Success Manager
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- The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica.
- The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and expansion.
- Deliver the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start.
- Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof.
- Responsible for customer references, case studies and testimonials for the CSM's portfolio of customers.
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