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Customer Success Manager
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- Customer Success Manager (CSM)
- The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution adoption and growth.
- Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.)
- Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
- Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
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