NielsenIQ

Ensure on-time delivery of solutions to achieve forecasted revenue on time. Prior experience with NielsenIQ data applications and platforms (Discover, Omni Shopper, and RMS Spectra). With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.. Our commitment to Diversity, Equity, and Inclusion

associate client director

Job Description CUSTOMER SUCCESS & INSIGHTS, ASSOCIATE CLIENT DIRECTOR – MUST HAVE STRONG PANEL / OMNI SHOPPER EXPERIENCE Location: Remote, but must be US Based (Dallas, TX / Irving, TX area preferred) Reference ID: REFID838117 About This Job As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics, which drive the overall customer experience and elevate NIQ's performance. This role has deep knowledge of the customer’s business and industry, enabling you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organizational structure, fully leveraging the service model. At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. Responsibilities Partner with customers to set objectives that drive business impact and maximum value
Understand the industry and issues a customer is facing
Build and maintain enduring relationships and deep expertise
Understand client structure and organization to enable service strategy
Leverage NielsenIQ solutions and apply industry knowledge
Conduct issue-based analyses with clear insights and actionable recommendations
Drive thought leadership with customers, leveraging NielsenIQ tools and assets
Identify opportunities for increased partnership and elevate to sales partners
Facilitate clear day-to-day communications with customers and demonstrate empathy
Ensure on-time delivery of solutions to achieve forecasted revenue on time
Ensure deliverables are outcome-focused and connected to business objectives
Work with internal partners to ensure timely delivery of monthly data and reporting Qualifications Are you a strong leader with a passion for driving client impact? Are you flexible and able to adapt easily to a dynamic work environment? Can you effectively tell a story that captures the audience and brings them along on your journey? Can you work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience working with complex client relationships and issue resolution? Do you have a can-do attitude, maintaining positivity in the most challenging situations? College/University Undergraduate or Master’s Degree
Prior experience with NielsenIQ data applications and platforms (Discover, Omni Shopper, and RMS Spectra)
Highly proficient in Microsoft Office; experience with BI is a plus (PowerBI, Tableau)
8+ years of CPG industry experience preferred Our Benefits Flexible working environment
Health insurance
Parental leave
Life insurance Additional Information About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com. Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/ NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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