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Customer Success Consultant
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Full-time
- About our Team Elsevier’s new and important business model to serve corporate customers with Elsevier’s key data-assets in a Data-as-a-Service (DaaS) model to enable the customer’s Digital Transformation by serving high-quality data and analytics.
- The Customer Success Consultant (CSC) is a member of a team of Sales- and Technology-specialists that work closely with the customers IT- and (data-)scientist.
- About the Role The CSC for Biology/unstructured data will play a key role in enabling and supporting (data-)scientists and users of Elsevier's Data-as-a-Service (DaaS) solutions.
- The CSC will work closely with different stakeholders on the customer side, including domain-scientists, data-scientists, and related functions, to understand their needs and help them use Elsevier's DaaS solutions to their full potential.
- In addition to working with customers, the CSC will also collaborate closely with Elsevier-internal stakeholders of DaaS-Sales and DaaS-Delivery teams, as well as the Professional Service Group and Product teams in the Life Science and Research Intelligence organizations.
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