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Customer Success Consultant
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Full-time
- About the Role The Customer Success Consultant at Elsevier is instrumental in supporting users of Data-as-a-Service (DaaS) solutions, particularly in the Pharma and Life Science industry.
- Expertise in Biology/Chemistry or Life Science, coupled with understanding of text and data mining tools, is essential for this role.
- CSCs collaborate closely with stakeholders such as domain-scientists and data-scientists to understand their requirements and facilitate the effective utilization of DaaS solutions.
- A comprehensive understanding of industry trends and challenges is crucial for CSCs to deliver actionable insights to both customers and internal stakeholders.
- In essence, CSCs play a pivotal role in optimizing the value of Elsevier's DaaS solutions, requiring a blend of technical proficiency, customer-centricity, and stakeholder management.
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