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Customer Success Associate (Hydraulic Sealing Solutions)
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Full-time
- HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Success Associate.
- HPS feeds employees’ minds with specialized paid training and tuition reimbursement benefits after applicable waiting periods, and their bodies with our legendary “Bagel Fridays” and unlimited snacks and drinks throughout the office and warehouse.
- Leading the conversation as the voice of the customer while collaborating cross-functionally with sales and operations teams (Engineering, Supply Chain, Order Fulfillment) to drive resolution of customer issues (which could involve technical specifications), anticipate needs, and optimize customer results.
- Experienced in project management, as customer onboarding, account planning, issue resolution, customer success initiatives, cross-functional collaboration, and data analysis and reporting are crucial to success in this role.
- Minimum 3-5 years of experience in customer success, account management, or related role, preferably in the industrial machinery/parts distribution, manufacturing, or design sector.
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