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Customer Success Account Manager
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$80,900 - $213,200 a year
Full-time
- Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
- As a Customer Success Account Manager (CSAM) , you are the delivery leader in our account team and a strategic partner to our customers.
- Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.
- Supports the efficiency targets of their portfolio through the delivery of contracts and customer value, leverages managed intellectual property (MIP), and enhances offerings in alignment with compliance policies.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
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