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Customer Service Technician
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Full-time
- The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2.
- Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
- Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
- Understanding and striving to meet or exceed Enterprise Service Desk metrics while providing excellent consistent customer service.
- Meet personal/team qualitative and quantitative metric goals
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