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Customer Service Technician
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Full-time
- Job Description Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.
- Essential Duties and Responsibilities: Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
- Advise walk-in clients about service information and project preparation.
- Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
- Update client and project data records in LIMS and CRM software systems.
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