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Customer Service Specialist I - Centralized Patient Scheduling
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$19.08 - $29.32 an hour
Full-time
- The Patient Scheduling Specialist mission is to maintain a patient centric philosophy throughout all processes and procedures.
- They are the initial contact representative for a patient or physician calling Hoag Hospital in which to establish appointments, inquire about financial questions, Hoag Portal, pre registration, exam preparation and coordination of services.
- Overall knowledge of the revenue cycle process, registration, insurance verification, precertification, billing compliance, payer contracts, patient estimation, financial assistance, ICD9, CPT, CMS regulations, DNFB and claim processing.
- Utilizes protocol for patient look up to ensure accurate identification of patient to ensure data integrity and patient safety
- Accurately performs computer functions to include SMS, Unibased, RIS, Fax manager, Passport, ECashiering, Chartmaxx, HIER, EMR, 3M, SmartID, RQI, inContact and additional software as established.
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