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Customer Service Specialist I
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Full-time
- Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.
- The Customer Service Specialist I is primarily responsible for providing the first level of technical support for products and services.
- Effectively work with NOC, and 2nd level support groups as needed for ticket resolution.
- Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.
- Maintain ongoing communication with internal departments (i.e.- Sales, Marketing, Product Support) to ensure customer satisfaction.
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