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Customer Service Specialist
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$17.5 - $20 an hour
Full-time
- Provide excellent customer service by identifying customer’s issues/problems, determining the cause, explaining the best solution, expediting the correction, and following up to ensure resolution.
- Act as primary customer support for Internet Banking, Mobile Banking Devices, Bill Pay Service, Treasury Management, Remote Deposit Capture and other electronically delivered services.
- Ability to successfully navigate administrative support tools for online banking, bill pay and debit cards that aid in problem/issue resolution.
- Document all customer inquiries, tasks, and case activities in Nautilus.
- Problem solve all online banking related issues and handle e-mail and voice mails responses.
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