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Customer Service Specialist
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- Nanosonics, Inc. is looking to hire a full-time Customer Service Specialist to support our growing service operation.
- The Customer Service Specialist answers incoming calls to toll-free support telephone line, is a secondary point of customer contact (via email, phone, web links), is responsible for Sales Order data entry & processing, does Purchase Order vetting, assists customer support - efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources, and provides administrative assistance in ERP system management.
- Regular review of PO Matrix and ERP to identify outlier customer Purchase orders and ensure accurate order fulfillment.
- Maintain our internal Purchase Order and New Customer Account Matrix
- New Customer Account setup & maintenance: credit approval, tax exemption certificates, pricelist, parts-sales processing in ERP system.
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