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Customer Service Specialist
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- Job DescriptionJob DescriptionThis position is located in Southeast San FranciscoIn a "Call Center" environment, the incumbent assists customers by answering a high volume of calls from participants, owners, and property managers involved in the Housing Choice Voucher Program.
- Essential Duties:Explains in great detail the process, status, and results of annual and interim recertifications, transfers, inspections, abatements, and other aspects of CVRs broad array of other activities associated with Voucher Services, Special Programs, Intake, and Inspections.
- Gives explicit and detailed information to voucher holders as to the information that is needed for the recertification process (provides guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc.
- Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program.
- Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population.
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