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Customer Service Specialist
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Full-time
- CVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority.
- Explains in great detail the process, status, and results of annual and interim recertification's, transfers, inspections, abatements, and other aspects of CVR’s broad array of other activities associated with Voucher Services, Special Programs, Intake, and Inspections.
- Gives explicit and detailed information to voucher holders as to the information that is needed for the recertification process (provides guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc.
- Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program.
- A minimum of 1 year experience in an high volume, inbound call center/customer service environment
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