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Customer Service Specialist
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- Nature of Work The 311 Customer Service Specialist provides comprehensive customer service by responding to citizen/customer requests.
- Under the general supervision of the 311 Customer Service Supervisor, this position applies customer service and public relations skills; provides direct service to 311 callers and online/digital inquiries by connecting them to City services, products, functions, and general information; serves and assists customers and others who interact with the City of Rochester.
- This position will be in-person 100% of the time as the 311 system is set up, and may be evaluated for remote work at a later date.
- Provides clerical support for the City and assists with special projects as assigned.
- Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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