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Customer Service Specialist
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- This position is responsible for responding to written, email and phone inquiries regarding loan servicing.
- What you will do Serves as primary contact for clients and various units in the research and resolution of loan servicing problems and inquires.
- Prepares various exception reports including Auto Debit rejects, ALDO Credit Notices, Metavante loan statements, etc.
- Familiarity with consumer regulations pertaining to Credit Bureau reporting, dispute resolution, Civil Service Members Relief Act, RESPA is required.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc
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