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Customer Service Specialist
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Full-time
- We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.
- This role is responsible for order and inventory management, suspicious order responsibilities, this includes system administrator functions, product allocations, sales order (analysis, reporting, metrics) processing virtual orders, non-product billing, stock transfer orders and Data Stewardship Platform.
- This role is responsible for account management of Contract Manufactured products, bulk/export in compliance with Supply Agreement terms.
- Administer day-to-day activities of customer service:Service to AbbVie Commercial Leadership, Master Data, Customer Relations, Demand Planning, Contract Manufacturing Operations, Logistics, Supply Chain Planner’s, Finance, Receivables Management, Pricing Operations, Quality, Regulatory TPM,Drive results for order and inventory management requirements including maintaining product allocation, inventory analysis and report requirements.
- Ownership to drive deliverables for contract manufacturing and export/bulk orders according to forecast requirements, including order entry, order status, document creation, order release tracking through order validations, logistic planning, domestic order booking, letters of credit, proforma invoices, Certificate of Analysis, Certificate of Conformance, Advance Ship Notification, account maintenance, credit avoidance, stock transfer orders and virtual ordersGenerates/Distributes
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