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Customer Service Representative Tier 3
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- Take charge on inquiries from Expedias Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations.
- Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.)
- Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation.
- Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
- Strong technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software, and Expedia Group agent technology, Amadeus, Sabre, & Worldspan (GDS), and websites a plus
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