Path - Arc

Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems. Record, organize and file customer interactions and account changes. Previous experience in customer support, client services, sales, or a related field. Ability to listen actively, relay information, and answer questions and/or concerns.

customer service representative

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities <ul> <li>Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience</li> <li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li> <li>Ability to learn and follow all customer service procedures and policies</li> <li>Strive to meet and go above personal and team target goals</li> <li>Record, organize and file customer interactions and account changes</li> <li>Able to up-sell if needed</li> <li>Able to schedule call back and appoints to resolve customer needs</li> </ul> Requirements <ul> <li>Previous experience in customer support, client services, sales, or a related field</li> <li>Excellent at communicating over the phone and other communication platforms</li> <li>Basic computer skills and experience</li> <li>Able to multitask</li> <li>Excellent time management and prioritization skills</li> <li>Ability to listen actively, relay information, and answer questions and/or concerns.</li> <li>Customer-focused for positive customer experience and resolution</li> <li>Health Insurance (dental and vision included)</li> <li>Excellent retirement plan</li> <li>Tremendous upward mobility into other positions and management</li> <li>Flexible hours</li> <li>Remote Position(s) available (work from home)</li> </ul> Benefits <ul> <li>Health Insurance (dental and vision included)</li> <li>Excellent retirement plan</li> <li>Tremendous upward mobility into other positions and management</li> <li>Flexible hours</li> <li>Remote Position(s) available (work from home)</li> </ul>

START NEW SEARCH