First State Bank of the Florida Keys

Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. Process consumer loan applications. Verify information on debit card applications to the information in customer database and input debit cards in the system. Responsibilities also include other duties as assigned by the supervisor/manager. The employee must be able to remain in a stationary position 50 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

customer service representative

CUSTOMER SERVICE REPRESENTATIVE - MAIN BRANCH

Salary Range: $20-23 per hour depending upon experience and education.

First State Bank of the Florida Keys is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

Here's why you should join the First State Bank:
Competitive Salary and Hourly Pay Rates
Medical, Dental, Vision, Life, Long-Term Disability plans available
401K Retirement Program with employer matching
Paid Time Off plus Federal Bank Holidays
Profit Sharing Program
Tuition Reimbursement

Position Summary:
The CSR handles customer needs in the Branch, as well as a high volume of telephone calls to assist customers with questions on their accounts. The CSR meets the needs of customers by providing quality service.
Position Responsibilities:
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties
Process all account maintenance requests
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate, including the completion of all necessary documents and affidavits
Open new accounts and cross-sell bank products and services based on customer needs in accordance with the banks' program standards
Process consumer loan applications
Relate customer requests for service charge rebates to the branch manager
Verify information on debit card applications to the information in customer database and input debit cards in the system
Perform customer requested research
Notify the research and adjustment coordinator of required adjustments as reported by customers
Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank
Act as a backup on the teller line as needed
Perform daily maintenance functions of ATM(s)
Performs all safe deposit functions daily if applicable to the branch
Responsibilities also include other duties as assigned by the supervisor/manager
Competencies:
Flexible and highly motivated team member
Work under pressure in a fast-paced work environment
Good communication skills to provide excellent service to our valued customers
Required Education & Experience:
High School Diploma, GED or equivalent
Customer Service
Cash Handling
Essential Job Functions:
Essential job functions include the employee occupying this position frequently will be required to perform problem resolution, and communicate with both internal and external customers. The employee must be able to remain in a stationary position 50 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

First State Bank of the Florida Keys is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws.
EOE M/F/V/D

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