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Customer Service Representative I
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- The Customer Service Representative I provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
- Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as;Processing and/or sending mailers or required forms as requested by members.
- Six months of experience working in customer service, third-party administrator processing, or benefits administration.
- Call center experience in benefits claims, billing, or eligibility.
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