Enterprise Holdings

Get on the fast track to a more rewarding career with Enterprise Rent-a Car - teams that are committed to quality, innovation, customer satisfaction and employee development.. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.. This is a Seasonal (90 Days)-Full Time position at our Rafael Hernández International Airport Branch in Aguadilla. Process returns, check-ins and exit kiosk transactions. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

customer assistance representative

Overview:
Get on the fast track to a more rewarding career with Enterprise Rent-a Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. We are currently looking for great candidates to work as Seasonal Customer Assistance Representatives.
 
The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($10.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 
                                                                                                                                     
  **This is a Seasonal (90 Days)-Full Time position at our Rafael Hernández International Airport Branch in Aguadilla**
 

Qualifications:
- Must be at least 18 years old
- Must be bilingual (Spanish & English)
- High school diploma or GED equivalent required
- Must have a valid (not expired) Puerto Rico driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Experience in handling customer service functions preferred 
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities:
<ul><li><div style="margin: 0px;">Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div style="margin: 0px;">Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div style="margin: 0px;">Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div style="margin: 0px;">Meet and greet customers in a friendly and timely manner</div></li><li><div style="margin: 0px;">Provide directions and general assistance</div></li><li><div style="margin: 0px;">Assist to assess condition of rental upon return</div></li><li><div style="margin: 0px;">Process returns, check-ins and exit kiosk transactions</div></li><li><div style="margin: 0px;">Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div style="margin: 0px;">Understand and communicate rental terms and conditions, vehicle features and other services </div></li><li><div style="margin: 0px;"> May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div style="margin: 0px;">Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance </div></li><li><div style="margin: 0px;">Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div style="margin: 0px;">Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div style="margin: 0px;">Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><p style="margin: 0px;"> </p><p style="margin-bottom: 0.0001pt; text-align: center;"><em><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif; color: black;">Equal Opportunity Employer/Disability/Veterans</span></em></p><p style="margin-bottom: .0001pt;"> </p>

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