Signify

Customer Service Representative, COOPER LIGHTING SOLUTIONS. We deliver an industry-leading portfolio of indoor and outdoor lighting, lighting controls and smart lighting systems.. Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting.. We provide professional customers and consumers with quality, energy-efficient LED lighting.. Today, our innovations, such as LiFi internet connectivity through light and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

customer service representative

Customer Service Representative, COOPER LIGHTING SOLUTIONS **Your responsibilities & requirements** **We are** Cooper Lighting Solutions. We build forward-thinking lighting solutions that make peoples lives safer, while making buildings, homes and cities smarter and more sustainable. We deliver an industry-leading portfolio of indoor and outdoor lighting, lighting controls and smart lighting systems. Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting. Together we have a shared purpose to unlock the extraordinary potential of light for brighter lives and a better world. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, were transforming our industry. **Your opportunity** Were looking for a **Customer Service Representative** to join our **CX Customer Support Team** in **Peachtree City, GA.** Youll be responsible for directly interfacing with internal and external customers to handle a variety of requests as well as coordinating with internal functions, to ensure the customers needs are fully met. In addition to customers being assigned by territory, the individual in this role will be responsible for matching external Lighting professionals with their local agent representative in a traditional call center environment. The role requires an individual with a service-oriented mindset and able to take ownership for resolving issues and making it easy for customers to do business with Cooper Lighting Solutions. Were on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! **What youll do** * Directly communicate with customers either by telephone, electronically or face to face * Provides prompt responses to customer inquiries, including handling & resolving customer complaints * Organize workflow to meet customer timeframes * Presents requests and unresolved issues to the designated resources * Maintains records of customer interactions and transactions including details of inquiries, comments, complaints, and actions taken **Required:** * High school diploma or equivalent * 3+ years of experience in a customer-facing role * Must be legally authorized to work in the United States without company sponsorship * Proficient knowledge of Windows and Microsoft office. **Preferred:** * Bachelor's degree from an accredited institution * Experience with ERP systems, SAP preferred ****What youll get in return**** Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See through the eyes of our employees! ****Who we are**** Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people redefining what light can do and how you use it. Today, our innovations, such as LiFi internet connectivity through light and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world. Were operating in 74 countries with 32,000 people worldwide. #LI-QH1 **Disclaimer:** **Concerning US based roles:** Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. **Pay Transparency Nondiscrimination Policy:** Signify North America Corporation (Signify) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signifys legal duty to furnish information. Attractive compensation Employee benefits

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