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Customer Service Representative - Converting Division
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- Responds to a wide scope of inquiries and/or complaints regarding the organization's products and/or services, contract requirements, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
- Provides technical assistance and guidance to internal and external customers on product base, such as application, storage, color or display matching, clean-up, safety, and a variety of other topics and issues; forwards highly technical or operational calls when appropriate.
- Performs other general office duties as assigned such as answering phones, processing mail, handling AP, typing correspondence and reports, processing expense reports for management, creating presentations, etc.
- Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states.
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