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Customer Service Representative
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- Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
- Help increase revenue by participating in up-sell and cross-sell promotions as appropriate
- Enter orders, perform searches on external websites, work with an external correspondent network, review and process results into our internal system and billing & invoicing orders
- Follow-up with clients by phone or email correspondence to keep client fully informed of issue or order status
- Keep records of customer phone & email interactions, recording details of inquiries, complaints, or comments, as well as actions taken in Customer Relationship Management (CRM) System
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