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Customer Service Representative
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$22 an hour
Full-time
- Company OverviewWindow World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.
- Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care.
- Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management system(CRM) to schedule appointments and record customer data.
- CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
- Additionally, a CSR will work closely with Design Consultants to enter customer contracts.
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