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Customer Service Representative
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- Contacts often relate to service, scheduling, about their delivery or the merchandise.
- Required to research merchandise item specifics, delivery dates, order service needed and determine best response
- Review resolutions with Supervisor/Manager and maintain a high level of follow-up communication with the customer
- Ensures that high value items and issues are brought to the attention of the Supervisor/Manager and seek approval when necessary
- Responsible for notifying the supervisor of erroneous information and necessary corrections
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