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Customer Service Representative
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- Manage preliminary sales entry process, including taking and entering sales orders by phone, fax, email, EDI, and online channels.
- Coordinates with warehouse to ensure accurate and timely shipment of orders, communicating any issues to Sales team.
- Maintain understanding of Sterling Rope products and applications, such that accurate assistance can be provided to customers.
- Provides support to dealers, reps, and the Sales department by handling inbound calls, helping to resolve customer or dealer issues, and entering and managing sales orders.
- Climbing, fire service, arbor, EMS, or other technical rope experience a plus.
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