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Customer Service Representative
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- He/she will partner with the Sales team and handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.
- Manages and maintains all aspects of customer accounts and the order process including order placement and order entry, follow up, price verification and product inquiries, using an in house order processing system.
- Interface on a daily basis with all levels of staff as well as Sales, Engineering, Operations, Finance, Yard personnel etc., to ensure customer needs are met.
- Accurately handles pricing, order entry billing and credit requests on a timely basis.
- Identifies and researches any order processing system inaccuracies, recommends solutions and takes action insuring corrective measures are immediately implemented.
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